Privacy Policy for SMS/MMS Communications and Customer Complaints



Effective Date: April 14, 2025
 Top Notch Training is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you opt-in to receive SMS/MMS communications and when you submit a complaint or concern.


1. SMS/MMS Communications

Opt-In Consent

By providing your mobile phone number and affirmatively opting in, you agree to receive SMS and/or MMS messages from Top Notch Training. These messages may include:

  • Class updates and schedule changes

  • Promotions and special offers

  • Event announcements

  • Account-related information

You may opt-in by checking a consent box on our registration forms, via our website, or by sending a keyword (e.g., “JOIN”) to a designated number.

Opt-Out Instructions

You can opt-out at any time by replying “STOP” to any of our messages. You may also contact us directly at info@tntgym.org or 470-942-4464 to be removed from our SMS/MMS list.

Message and Data Rates

Standard message and data rates may apply as charged by your mobile service provider.


2. Collection and Use of Personal Information

We collect personal information such as your name, phone number, and email address when you opt-in for SMS/MMS messaging or submit a complaint. This information is used solely to provide relevant communications or to resolve customer service issues.

We do not sell or share your personal information with third parties for their marketing purposes.


3. Privacy and Security of Complaints

If you submit a complaint or concern, we treat your information with the highest level of confidentiality. We will use your information only to:

  • Investigate and resolve your issue

  • Communicate with you about the status of your complaint

  • Improve our customer service

Complaint submissions are reviewed by authorized personnel only. We maintain appropriate safeguards to protect your data.


4. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined above or as required by law. You may request deletion of your data by contacting us at info@tntgym.org. 


5. Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Request corrections or deletion of your information

  • Withdraw your consent to receive SMS/MMS communications at any time

To exercise these rights, please contact us at info@tntgym.org.


6. Updates to This Policy

We may update this policy from time to time. Changes will be posted on our website with the updated effective date.


7. Contact Us

For any questions regarding this Privacy Policy or to file a complaint, please contact:

Top Notch Training
Email: info@tntgym.org
Phone: 470-942-4464
Address: 3145 Northwoods Parkway Suite 100 Peachtree Corners, GA 30071


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